L1 Production Support Engineer

Role Summary:

We are seeking an L1 Production Support Engineer with experience in Snowflake, Airflow, Tableau, and ETL monitoring to support data platform operations. The role involves incident management, production monitoring, user support, troubleshooting, and automation.

Key Responsibilities:

• Provide L1 production support for Snowflake, including user access, database support, Snowflake troubleshooting, stored procedures, views, and data validation.
• Monitor and investigate failures in Airflow; retrigger failed jobs and escalate issues with detailed analysis.
• Support Airflow DAG failures impacting Snowflake data pipelines.
• Provide Tableau support, including license management, user access, dashboard issues, extract scheduling, and Tableau Desktop assistance.
• Troubleshoot pipeline failures and ensure high availability of production workflows.
• Perform initial investigation of production incidents and coordinate with L2 teams for resolution.
• Write efficient Snowflake/SQL queries and optimize performance for data transformations.

Required Skills & Qualifications:

• Experience with Snowflake.
• Knowledge of Airflow.
• Experience supporting Tableau Server/Desktop.
• Basic Python scripting skills.
• Strong troubleshooting, analytical, and communication skills.
• Experience in production support and incident management.
• 3 to 5 years of exp.

Interested candidates can shoot their resumes with [email protected]