L1 Support Engineer App Support

Role & responsibilities

• Bachelor's Degree.
• 3+ years of experience in L1 Support of Managed Services / Application (Mobile & Web) Support.
• 2+ years of experience in Mobile App Support.
• Good hands-on experience in Customer-Centric Support.
• Ability to differentiate between application & platform issues and proven track record of taking them to closure.

Preferred candidate profile

• Basic understanding of IoT products & services.
• Experience in:
• AWS
• NoSQL Database (DynamoDB preferred)
• Trouble Ticketing Tools (Salesforce, Jira & Jira Service Management preferred)
• Hands-on experience on New Relic and AWS CloudWatch tools.
• Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage.
• ITIL Certification.

Night Shift- US Shift timings