L1 Support Engineer

🚀 We're Hiring: L1 Support Engineer! 🚀

Join our dynamic team as an L1 Support Engineer, where you will provide essential technical support and troubleshooting for our valued clients. With your hands-on expertise, you’ll play a key role in resolving issues efficiently and ensuring top-notch customer satisfaction.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: L1 Support Engineer

Key Responsibilities:

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and escalate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Preferred Skills & Experience:

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with one or more of the following platforms:
  • Salesforce CRM / Marketing Cloud
  • Workato
  • UiPath
  • Workday (Cumulus)
  • Tableau
  • Slack
• Experience with ITSM tools such as ServiceNow, Jira or equivalent.
• Good communication and stakeholder management skills.

If you're ready to deliver excellent support and grow your career, apply now and join us on this exciting journey!