L1 Support Engineer

Position: L1 IT Support Engineer
Experience: 2–3 Years
Qualification: Any Graduate / Diploma with relevant IT Certification Courses

Job Summary

We are looking for L1 IT Support Engineers to provide first-level technical support to end users across desktops, laptops, operating systems, network connectivity, printers, peripherals, and user access-related issues.

Key Responsibilities

• Provide first-level technical support to end users through phone, ticketing system, remote support, and on-site assistance.
• Install, configure, and troubleshoot Windows operating systems.
• Troubleshoot desktop, laptop, hardware, and software-related issues.
• Install and configure applications, drivers, and system utilities.
• Troubleshoot LAN, Wi-Fi, Internet, and basic network connectivity issues.
• Provide printer, scanner, and peripheral support.
• Support user account creation, password reset, access permissions, and basic IT access requirements.
• Perform basic network troubleshooting such as IP configuration, ping, DNS, DHCP, and connectivity checks.
• Log, update, monitor, and close incidents through the IT ticketing/helpdesk system.
• Maintain proper documentation of user complaints and resolutions.
• Provide remote and on-site technical support.
• Identify recurring issues and report them to the appropriate L2/L3 team.
• Escalate complex hardware, software, network, and infrastructure issues to L2/L3 support.
• Assist with desktop/laptop deployment, asset allocation, and IT inventory activities.
• Support IT infrastructure and project teams whenever required.

Required Technical Skills

• Windows 10/11 installation and troubleshooting
• Desktop and laptop hardware troubleshooting
• Software/application troubleshooting
• LAN/Wi-Fi troubleshooting
• TCP/IP basics
• DHCP and DNS basics
• Printer and peripheral troubleshooting
• User account and access management
• Basic networking concepts
• Remote support tools
• IT ticketing/helpdesk systems

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CCNA
• Microsoft-related certifications
• Any relevant IT Support / Desktop Support certification

Work Location: In person