L1 Support Engineer Data Observability

L1 Support Engineer Data Observability

We are hiring an L1 Support Engineer to support 247 monitoring and first-level operational response for Data Observability platforms.

Key Responsibilities:

• Monitor alerts, dashboards, and notifications for data platforms.
• Perform initial issue validation, triage, and troubleshooting as per SOPs and runbooks.
• Create, update, and route incidents to the appropriate technical teams.
• Track tickets and follow up until closure or handover.
• Perform shift handovers and maintain accurate incident documentation.
• Use SQL and Snowflake for first-level issue validation and troubleshooting.
• Coordinate with data, engineering, and operations teams during escalations.

Required Skills:

• 48 years of experience in L1 / Production Support.
• Strong SQL knowledge.
• Hands-on experience with Snowflake.
• Experience in production monitoring, incident handling, and ticket management.
• Willingness to work in 247 rotational shifts.
• Good communication and strong process adherence.

Good to Have:

• Data Observability experience.
• Experience with monitoring/alerting tools.
• ServiceNow, Jira, or similar ticketing tools.
• Experience working with SOPs, runbooks, and escalation processes.