L1 System Technical Support Engineer

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

Open to 2027 graduating students：

Job Responsibilities:

• Take full responsibility for all Geek+ warehouse systems and related customers
• Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules)
• Communicate fluently in English, both written and spoken
• Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• Fulfill service requests from users and operations personnel
• Assist Technical Support in handling production incidents
• Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents
• Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases

Qualifications (Academic Background)：

• Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field
• Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus
• Be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required

Qualifications (Core Competencies)：

• Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication
• Prior experience in overseas exchange programs or English-medium projects is a plus
• Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information
• Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users