Private Advertiser
L1 Technical Support
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 – ₱240,000 / year
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
24 August 2026
What they need
Project / Service Name
Service Desk Support Services
Short Description
Provision of Level 1 Service Desk Support to PMC employees and its Affiliates, covering incident and request management, technical troubleshooting, and user assistance.
Scope of Services
- Incident and Service Request Management
- Level 1 Network Support and troubleshooting
- Level 1 Application Support
- Level 1 Email and collaboration support
- Desktop, hardware, and software support
- Remote technical assistance
- User support for PMC and its Affiliates
- Ticket monitoring, documentation, escalation, and closure
Required Technical Skills
- Service Desk and IT Service Management
- Network and connectivity troubleshooting
- Application and desktop support
- Email and remote support
- Ticketing and incident management
- Customer service and technical documentation
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