L1 Technical Support

About the role

You will act as a frontline IT support specialist and process organizer, helping users fix daily tech issues while keeping the company's IT operations running smoothly.

Key responsibilities

• Fix basic tech issues (L1 Support): Help users solve basic everyday computer problems, answer questions, and build FAQs for common fixes
• Organize support tickets: Monitor the central IT email inbox, log incoming tech requests, categorize them, and assign them to the right team
• Improve processes: Update and clean up IT guides, manuals, and workflows to make the team more efficient
• Send updates: Keep employees and managers informed about system maintenance, unexpected downtime, or new software launches
• Reports & security audits: Create monthly performance reports and regularly check who has access to which internal systems

About you

• 3 to 5 years of experience in IT support, business analysis, or system maintenance

Important Note:

 > Please share your resume in word format with [email protected]

Important Note: If this requirement is not a match for you please refer to your friends. 
Interested professionals can reach out to me for Confidential Discussion @ [+65- 6950 5535](tel:+65- 6950 5535).