L1 Technical Support Engineer

Shift Timings : 24x7 Rotational - 3 Shifts at Campus-1, 2 Shifts at Campus-2.

Includes Nights, Weekends & Holidays

Key Responsibilities:

• DC Monitoring: Monitor Servers, Storage, Network, Security, VC, AC, Electrical 24x7
• OS & Backup: L1 support on AIX, Windows, Linux, VMware.
• Log collection & Backup/RestoreHardware: Identify hardware faults, break-fix & coordinate with OEM/CAMC vendors
• End User Support: Desktop/Laptop setup, OS install, MS Office, Teams, WebEx, Outlook, Printer support
• Network: Basic troubleshooting of Internet, Intranet, VLAN, connectivity issues
• Security & AMC: Ensure AV/Endpoint updates, OS patches.
• Maintain asset & AMC/Warranty records
• Reporting: Log all tickets, submit shift reports.
• Support quarterly PM activities Travel: Should be able to work at any ADA site in India on need basis

Qualification:

• Diploma CS/IT/ECE / B.Sc / BCA - 1 Year Exp OR
• B.E / B.Tech CS/IT/ECE - Freshers can apply

Required Skills:

• Windows & Linux OS - Installation & Troubleshooting
• PC/Laptop Hardware & Software support
• Basic Networking, VLAN, Internet/Intranet issues
• MS Office, Email, Teams, WebEx, Outlook support
• Printer & Endpoint Security agent management
• Basic knowledge of Server/Storage/Backup preferred

Key Competencies:

Customer Service | Problem Solving | Teamwork | Documentation | 24x7 Shift Flexibility