L1 Technical Support (Permanent WFH)

We are looking for an enthusiastic L1 Technical Support professional to provide first-level technical assistance to end users. This role is open to fresh graduates who are eager to start a career in IT support.

Key Responsibilities:

• Serve as the first point of contact for technical issues via phone, email, chat, or ticketing system

• Troubleshoot basic hardware, software, OS, and network issues

• Diagnose and resolve basic hardware, software, network, and application issues

• Log, track, and update incidents and service requests in the ticketing system

• Provide step-by-step guidance to users in a clear and professional manner

• Escalate complex or unresolved issues to L2/L3 support teams following standard procedures

• Follow IT policies, processes, and Service Level Agreements (SLAs)

• Assist with user account management (password resets, access requests)

• Document solutions and contribute to knowledge base articles

Qualifications:

• Bachelor’s degree or diploma in IT, Computer Science, or related field

• Basic knowledge of operating systems, networking, and common applications

• Strong communication and problem-solving skills

• Willingness to learn and work in a team

• Fresh graduates are welcome to apply