L1 Technical Support - Software support- 1 Year experienced only

Job Opening: L1 Technical Support Associate

Job Location: Bangalore Manyata tech park
Qualification: Undergraduate / Graduate
Experience: Minimum 1 year of international technical voice process experience

Job Description

We are looking for skilled and customer-focused L1 Technical Support professionals to provide first-level technical assistance to customers, troubleshoot technical issues, and ensure a high-quality customer experience.

Candidates with excellent english communication should only apply.

Reach out to HR Suveccha - 7595928657

Roles & Responsibilities

• Provide first-level technical support to customers over voice calls.
• Diagnose and troubleshoot basic hardware, software, network, and connectivity issues.
• Assist customers with technical queries and provide step-by-step resolutions.
• Identify, document, and resolve technical issues within defined service-level agreements (SLAs).
• Escalate complex or unresolved issues to the appropriate technical teams.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
• Follow standard operating procedures (SOPs) and quality guidelines.
• Ensure customer satisfaction through professional communication and effective problem-solving.

Reach out to HR Suveccha - 7595928657

Eligibility Criteria

• Minimum 1 year of experience in an international voice process technical support.
• Undergraduate or graduate candidates are eligible.
• Good verbal communication skills with clear pronunciation and a neutral accent.
• Basic technical knowledge of computers, operating systems, networking, and troubleshooting.
• Strong logical reasoning, analytical thinking, and problem-solving skills.
• Good typing skills and proficiency in documenting customer issues.
• Ability to handle customer queries patiently and professionally.

Reach out to HR Suveccha - 7595928657

Salary & Benefits

• CTC: Up to 7.8 LPA (30-40% on last ctc)
• Take-Home Salary: Approximately 54,000 per month
• Performance Incentives: Up to 2,500
• One-way cab facility for night shifts.

L1 Technical Support | Technical Troubleshooting | International Voice Process | Customer Service | Hardware & Software Support | Networking Basics | Problem-Solving | Communication Skills | Incident Management | Customer Satisfaction

Interested candidates can apply now!