L1 Technician

L1 Technician

L1 Technician

Venture

Remote, Cebu City, Cebu, Philippines

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Non-Negotiable

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

Job Overview

• Employment Type:

  Full-Time Independent Contractor

• Department:

  Information Technology (IT)

• Job Level:

  Entry Level

Education & Experience

• Years Of Experience:

  2 Years

• Business Model:

• Minimum Education Level:

  Diploma

• Qualification:

  • High School Diploma Or Equivalent; Additional Technical Certifications (E.G., CompTIA A+, Microsoft Certified Professional) Are A Plus.
  • Basic Understanding Of Computer Hardware, Operating Systems, And Software Applications.
  • Strong Problem-Solving Skills And Attention To Detail.
  • Excellent Communication And Interpersonal Skills.
  • Ability To Work Independently And As Part Of A Team.
  • Prior Experience In A Technical Support Role Is Preferred But Not Required.
  • Willing To Work On A Graveyard Schedule.

Skills

• Tools/Platforms:

• Additional Skills:

  None

• Common Methodologies/Frameworks:

• Additional Skills:

  None

• General Skills:

• Additional Skills:

  None

• Soft Skills:

• Additional Skills:

  None

Requirements

• Technological Requirements:

• Language:

  English

• Location:

  Philippines

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Working Hours

• Monday:

  7 A.M. - 5 P.M.

• Tuesday:

  7 A.M. - 5 P.M.

• Wednesday:

  7 A.M. - 5 P.M.

• Thursday:

  7 A.M. - 5 P.M.

• Friday:

  7 A.M. - 5 P.M.