L1 Technician

About the Job

Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Qualification

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have a Connectwise experience
• Must have an Active NBI Clearance