L1.5 Technical Helpdesk Support

Key Responsibilities:

Technical Diagnosis:

• Diagnose and resolve intricate server and storage issues reported by on-site engineers .
• Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.

Technical Solution Consulting:

• Provide expert advice and solutions for technical issues related to server and storage systems.
• Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.

Communication:

• Deliver support through various communication channels, including telephone, email, and chat tools.
• Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues.

SLA Adherence:

• Ensure that support services are delivered within the agreed-upon SLA timeframes as set .
• Maintain meticulous records of support interactions and resolutions to ensure strict adherence to SLA requirements.

Job Type: Full-time

Pay: RM4,500.00 - RM4,700.00 per month

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• IT support: 2 years (Preferred)

Work Location: In person