L1/L2 IT Support Engineer

Job Summary :

We are seeking a reliable and technically skilled L1/L2 IT Support Engineer to support daily IT operations, manage servers and email systems, troubleshoot technical issues, and coordinate with external IT vendors. The role will work under the supervision of the IT Manager to ensure efficient, secure, and reliable IT services.

Key Responsibilities :

1. IT Support (L1/L2) Provide first- and second-level technical support for hardware, software, operating systems, and network issues.
   Troubleshoot desktops, laptops, printers, and other IT equipment.
   Install, configure, and maintain Windows operating systems and business applications.
   Provide remote and on-site technical support to employees.
   Track support requests and escalate complex issues to the IT Manager when required.

2. Server and Network Management:

Monitor and maintain Windows servers and related IT infrastructure.
Perform basic server administration, troubleshooting, updates, and maintenance.
Manage user accounts, access permissions, and shared folders.
Troubleshoot LAN, Wi-Fi, routers, switches, DNS, and DHCP issues.
Assist with server backups, recovery procedures, and security updates.

3. Email and Microsoft AD Management:

Create and manage email accounts, mailboxes, distribution lists, and permissions.
Support Microsoft AD, Exchange Online, and Outlook administration.
Troubleshoot email delivery, synchronization, configuration, and access issues.
Assist with email security, spam filtering, and account protection.
Handle user onboarding and offboarding, including account creation and deactivation.

4. IT Vendor and Asset Management :

Coordinate with external IT vendors and service providers.
Follow up on hardware repairs, software issues, warranties, and service requests.
Assist with IT procurement, quotations, and maintenance coordination.
Maintain IT asset inventory, software licenses, warranties, and vendor records.
Report vendor-related issues and service updates to the IT Manager.

5.IT Security and Documentation :

Ensure systems are updated and protected by appropriate security measures.
Assist with antivirus, endpoint protection, and data backup monitoring.
Maintain IT documentation, server records, network details, and troubleshooting procedures.
Maintain records of IT incidents, maintenance activities, and asset allocation.

6. Reporting and Coordination :

Report directly to the IT Manager and follow assigned priorities and instructions.
Provide regular updates on support tickets, system issues, server status, and pending tasks. Escalate critical incidents, security concerns, and infrastructure issues promptly.
Assist the IT Manager with IT audits, asset reports, vendor follow-ups, and operational requirements

Required Qualifications and Skills :

Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
1–3 years of relevant IT support experience.
Good knowledge of Windows operating systems and server environments.
Experience with Microsoft 365, Exchange Online, and Outlook.
Basic knowledge of Active Directory, DNS, DHCP, and networking.
Understanding of backups, antivirus, endpoint security, and IT asset management.
Good troubleshooting, communication, documentation, and vendor coordination skills.
Ability to prioritize tasks and work independently under the direction of the IT Manager.

Salary and Benefits:

Monthly salary of AED 3,000–4,000, depending on experience and technical skills.
Full-time employment.
Opportunities to develop IT support and infrastructure administration skills.

Application Process :

Interested candidates may submit their CV highlighting relevant experience in IT support, server management, email administration, and vendor coordination.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person