L1/L2 Technical Support

JOB DETAILS:

Job Title: Client Experience Specialist (Technical Support)

Locations: Hyderabad and Bangalore

Client: MNC Client

Experience Range: 3 to 4 years

Required Skills: Client Handling, L2 support, Mac operating, Audio and Video conferencing

Job Description:

• Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware

• Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.

• Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.

• Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.

• Ability to diagnose and resolve hardware and software issues across a range of devices.

• Basic understanding of IT security and confidentiality best practices in a client-facing environment.

• Strong documentation skills for recording technical procedures and solutions.

• Experience working on ticketing tools such as ServiceNow is essential.

• Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.

Qualifications

• Bachelors degree (BE/B.Tech)/Engineering graduates

• 3-4 years of experience in technology and end-user support, or a similar technology support role.

• Prior experience in a customer-facing or client service environment is highly preferred.

• Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.

• Ability to work effectively under pressure and manage multiple priorities.

• High level of professionalism, discretion, and commitment to maintaining confidentiality.

• Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.