L1/L2-Technical Support Engineer

Location: Indore - onsite at Calsoft office

Role: L1 OR L2 Support Engineer | Windows, VMware, Networking & Storage

Experience range: 2 to 8 Years

Key Responsibilities & Skills:

• Provide L1/L2 Technical/Product Support for enterprise infrastructure environments, handling incident troubleshooting, issue resolution, and customer support activities.
• Strong hands-on experience with Windows Server Administration, system monitoring, performance troubleshooting, and infrastructure support.
• Good knowledge of VMware vSphere, Hyper-V, and Virtualization Technologies with exposure to replication and disaster recovery environments.
• Experience in Networking and Storage Technologies including DNS, VLANs, routing, switching, firewalls, NFS, SMB, iSCSI, and Fibre Channel.
• Understanding of Backup, Recovery, Disaster Recovery, Failover/Failback, and Replication concepts with strong troubleshooting and problem-solving skills.

Keywords Skills: L1 Support, L2 Support, Technical Support, Product Support, Windows Server, VMware, Hyper-V, Virtualization, Networking, Storage, Backup, Recovery, Disaster Recovery, Replication