L2 Application Support (1 Year Contract)

About the role

Application Operation is responsible for providing day-to-day operational support for the bank's production applications to ensure availability, stability, and timely issue resolution. This role serves as a key frontline support function, working under the guidance of the Senior Application Operation and Application Operations Lead within a regulated Virtual Bank environment.

Key responsibilities

• Provide L2 support for production applications
• Monitor application health, alerts, and operational dashboards
• Respond to application incidents and service requests according to procedures
• Perform initial troubleshooting and escalate complex issues when required
• Support application deployments, releases, and configuration changes
• Execute routine operational tasks such as application restarts, job monitoring, and housekeeping
• Ensure application access control and operational procedures are followed
• Maintain incident records, operational logs, and documentation
• Collaborate with Developer, DevOps, Cloud, and Infrastructure teams
• Support DR, BCP, and operational readiness activities as required

About you

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 2–4 years of experience in application support or IT operations
• Experience supporting production applications or customer-facing systems
• Basic understanding of ITIL processes, especially Incident and Change Management
• Strong troubleshooting, documentation, and communication skills across technical and non-technical stakeholders
• Willingness to work in shift-based or on-call operational support model
• Basic exposure to cloud-based application environments is preferred
• Familiarity with ticketing/service management tools (e.g., JIRA, ServiceNow) is a plus
• Basic SQL or database query skills for log/incident investigation is a plus