L2 Application Support

Qualifications:

• Education:

o Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Work Experience:

o 2–4 years of experience in Application Support and Production Support.

Skills & Competencies:

• Proven ability to perform root cause analysis and document findings clearly.

• Strong communication skills are essential for effective collaboration with both technical and non-technical

stakeholders.

• Working knowledge of database concepts and query execution (e.g., SQL).

• Ability to analyze application logs and monitoring tools.

• Familiarity with ITSM tools (e.g., Jira, HDA, ServiceNow, or similar).

• Basic scripting or automation skills (e.g., PowerShell, Bash, or similar) are an advantage.

• Understanding of Software Development Lifecycle (SDLC).

• Knowledge of incident, problem, and change management processes.

• Ability to work effectively under pressure during major incidents or production issues.