L2 Application Support Engineer

The L2 Application Support Engineer is responsible for providing second-level technical support for business applications, ensuring system stability, performance, and timely issue resolution within agreed service levels.

This role takes ownership of application incidents from initial investigation through resolution, performing root cause analysis, implementing configuration changes, and coordinating with cross-functional technical and business teams to resolve complex issues.

The position requires strong analytical and troubleshooting skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders while maintaining high service quality standards.

Qualifications:

• Education: o Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Work Experience: o 2–4 years of experience in Application Support and Production Support.