L2 Application Support Engineer

Job Title

L2 Application Support Engineer Banking Domain | Mumbai

Job Description

Experience: 1 - 3 Years

Location: Mumbai

Employment Type: Full Time, Permanent

Industry: Banking / Financial Services / IT Services

Job Summary

We are looking for an L2 Application Support Engineer with 13 years of

experience in application monitoring, troubleshooting, patch management, and Windows Server administration. The ideal candidate should have exposure to the Banking domain and be comfortable working in a production support environment.

Key Responsibilities

• Provide L2 application support for business-critical banking applications
• Monitor application health, server performance, and system alerts using monitoring tools
• Troubleshoot and resolve application, server, and network-related issues within SLA
• Perform patch management planning, testing, and patch deployment on Windows Servers
• Execute DR (Disaster Recovery) drills and ensure readiness of failover environments
• Coordinate with L1, L3, infrastructure, and vendor teams for issue escalation and resolution
• Handle incident, problem, and change management as per ITIL processes
• Maintain documentation SOPs, runbooks, incident reports, and knowledge base
• Support networking-related activities (basic troubleshooting, connectivity, firewall coordination)

Required Skills

• 1–3 years of experience in Application Support (L2)
• Strong knowledge of Monitoring & Troubleshooting (tools like Nagios, SCOM, Dynatrace, AppDynamics, Grafana – any)
• Hands-on experience in Patch Management & Patch Deployment (WSUS, SCCM, or similar)
• Experience in conducting DR Drills
• Good understanding of Networking concepts (TCP/IP, DNS, DHCP, firewalls, load balancers)
• Strong Windows Server administration skills (2012/2016/2019/2022)
• Exposure to the Banking / BFSI domain is mandatory
• Knowledge of ITIL processes (Incident, Change, Problem Management)
• Willingness to work in 24x7 rotational shifts

Mode of Interview: Face to Face

Females are not considered

Interested can share resumes at [email protected]