L2 Application Support Engineer (Hybrid)

About the Company

Our client is premier international business process outsourcing (BPO) and technical services provider based in Taguig. We ensure operations are 100% compliant with global standards, bringing together top-tier skills, integrity, and technical competence. We are currently seeking a proactive problem-solver to ensure our applications run at the highest quality and availability.

Role Overview As an L2 Application Support Engineer, you will be responsible for proactively monitoring platforms, interpreting system information, and taking action to ensure 24/7 availability. You will investigate and diagnose service-impacting incidents, identify root causes, and implement permanent fixes.

Key Responsibilities

• Guide the investigation and diagnosis of service-impacting incidents to identify root causes and implement permanent fixes.
• Manage core and broadband network capacity proactively to maintain the highest level of customer performance.
• Analyze L2 support requests from various business units, resolving them directly or escalating to relevant teams.
• Monitor platforms proactively using tools such as Dynatrace to ensure 24/7 continuous operation.
• Troubleshoot and provide permanent or workaround solutions to customer complaints in a timely manner.
• Monitor maintenance announcements from platform providers and inform related teams.
• Create defect/bug tickets in Jira to escalate issues to L3 teams and regularly monitor their status.
• Work on a shift rotation basis to guarantee 24/7 platform availability and participate in planned activities.

Required Qualifications

• Bachelor's degree in Business Information Technology, Computer Science, or a related field.
• 2 to 4+ years of relevant technical support or engineering experience.
• Proven experience troubleshooting network issues.
• Ability to read Java or JavaScript logs and perform minor code fixes.
• Practical experience with databases and queries, including SQL, Oracle PLSQL, Oracle DB, or Postgres.
• Hands-on experience utilizing Unix commands for Linux operating systems.
• Familiarity with application monitoring tools (Dynatrace, AppDynamics) and ticketing environments (Jira, Service Desk).
• Strong problem-solving abilities, excellent English communication skills, and a high sense of urgency.
• Flexibility to work in shifting schedules to support 24/7 operations.

Preferred Qualifications

• Knowledge of the Software Development Life Cycle (SDLC).
• Experience with Event Driven Architecture and RabbitMQ.
• Experience writing automation scripts.

Pay: Php60,000.00 - Php90,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Work Location: Hybrid remote in Taguig