L2 Application Support Lead (4+ Years)

**Job Summary

L2 Application support Lead at Kyndryl -** Advises, analyzes and supports businesses in planning, analyzing, modernizing and developing digital solutions. Define the applications architecture.  May include custom, software or package-based solutions.  Includes application selection, application modernization priorities, design and approach, application integration, including the full stack when applicable.

Your Future at Kyndryl

As an L2 Application support Lead at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Required Skills and Experience

• 4+ years of Application/System Support experience in enterprise environments.
• Strong experience in incident management, troubleshooting, and SLA-driven support operations.
• Proficiency in SQL for data validation, analysis, and troubleshooting.
• Working knowledge of Linux/Unix, including log analysis and system troubleshooting.
• Understanding of APIs, integrations, and application-to-system dependencies.
• Familiarity with IT infrastructure (servers, networks, databases) and monitoring tools.
• Experience conducting Root Cause Analysis (RCA) and implementing preventive actions.
• Strong communication, stakeholder management, and ITIL-based service management skills.
• Prior exposure of Team Leading

Preferred Skills and Experience

• Experience supporting ERP/enterprise applications (SAP, Oracle EBS, PeopleSoft, NetSuite, Infor, Unit4, etc.).
• Familiarity with application modernization tools and initiatives (e.g., CAST).
• Experience working in Agile/SCRUM and DevSecOps environments.
• Understanding of application architecture, middleware, integrations, and databases.
• Exposure to cloud platforms such as AWS, Azure, or Oracle Cloud.
• Experience with application deployments, releases, and change management.
• Ability to support risk assessment, mitigation planning, and remediation activities.
• Strong collaboration skills with cross-functional teams, vendors, and business stakeholders.
• Prior exposure of Team Leading