L2 Applications Support Engineer

Role Summary

We are seeking a skilled L2 Applications Support Engineer responsible for supporting mission-critical enterprise/airport applications. The role involves handling escalated incidents, performing detailed troubleshooting, managing application health, and coordinating with L3 teams and vendors to ensure high availability and performance.

Key Responsibilities

• Handle L2 escalations and restore services within SLA timelines - Perform advanced troubleshooting using logs, monitoring tools, and system diagnostics - Support application monitoring, batch jobs, and scheduled tasks - Troubleshoot interfaces (APIs, SFTP, middleware) and data flow issues - Execute service requests and standard changes - Participate in major incident management calls - Perform root cause analysis and problem management - Coordinate with vendors and L3 teams - Maintain documentation and knowledge articles

Technical Skills

• Experience with web applications (IIS, Tomcat, APIs) - Basic SQL knowledge for troubleshooting - Understanding of Windows/Linux environments - Knowledge of batch jobs, schedulers, and logs - Exposure to monitoring tools (Splunk, Dynatrace, etc.) - Familiarity with integration technologies (JSON/XML, SFTP)