L2 Azure Integration Engineer

Role Summary

We are looking for an experienced L2 Azure Integration Engineer to provide operational support, monitoring, troubleshooting, and maintenance for Azure-based integration services supporting critical banking and enterprise business processes. The role involves managing and troubleshooting Azure Logic Apps, Azure Automation Runbooks, Azure Storage services, and SFTP-based integrations, including investigating workflow failures, analyzing integration errors, troubleshooting file transfers, validating access and permissions, and restoring services within defined SLAs.

Key Responsibilities

Azure Integration Operations & Monitoring

• Provide L2 operational support for Azure-based integration services supporting critical banking and enterprise business processes
• Monitor and manage alerts across Azure Logic Apps, Azure Automation Runbooks, Azure Storage, SFTP, and related integration components
• Investigate recurring alerts and incidents and develop deeper technical expertise in the systems and components generating the highest volume of incidents
• Ensure effective monitoring, alert triage, incident ownership, and timely escalation within defined SLAs

Workflow & Integration Troubleshooting

• Investigate and troubleshoot failed Azure Logic Apps workflows, and integration processes
• Analyze workflow execution history, error messages, logs, and dependencies to identify root causes
• Troubleshoot issues across APIs, authentication, authorization, networking, and enterprise integration components
• Validate dependencies and restore failed services or workflows within defined SLAs

SFTP & File Transfer Support

• Troubleshoot SFTP-based integrations, including file transfer failures, connectivity issues, authentication problems, and file processing errors
• Investigate file delivery, pickup, naming, format, and processing issues across integrated systems
• Validate SFTP connectivity, credentials, permissions, and relevant network dependencies
• Coordinate with application, infrastructure, security, and third-party teams to resolve complex file transfer issues

Azure Storage & Access Management

• Troubleshoot issues related to Azure Storage Accounts, Blob Storage, file shares, and storage-based integrations
• Validate storage access, permissions, authentication, and connectivity
• Investigate failures related to file availability, access restrictions, storage configuration, and integration dependencies
• Support the resolution of RBAC, identity, and access-related issues impacting integrations

API, Authentication & Network Troubleshooting

• Troubleshoot integration issues involving REST APIs, authentication mechanisms, certificates, tokens, and service connectivity
• Analyze HTTP response codes, API failures, authentication errors, and integration dependencies
• Investigate network-related issues involving DNS, firewall rules, private endpoints, connectivity, and access controls
• Collaborate with relevant teams to resolve cross-platform integration incidents

Collaboration & Continuous Improvement

• Collaborate with L1 support, Azure Engineering, RPA, Application, Network, Security, and business teams to resolve complex incidents
• Contribute to the development and improvement of runbooks, knowledge articles, troubleshooting guides, and operational procedures
• Identify recurring failure patterns and recommend improvements to monitoring, alerting, automation, and service reliability
• Build deeper technical expertise in Azure and RPA, particularly across systems and components responsible for the highest volume of alerts and incidents

Required Skills

Technical Skills

• Strong hands-on experience with:

• Azure Logic Apps and workflow troubleshooting

• Azure Automation Runbooks and job execution monitoring

• Azure Storage services