L2 Engineer

Key Responsibilities

• Manage and troubleshoot FortiGate firewalls, NAT, security policies, routing, and IPsec VPNs.
• Configure and troubleshoot Cisco Routing & Switching, including BGP, OSPF, VLANs, STP, HSRP/VRRP, ACLs, NAT, and QoS.
• Support and troubleshoot Huawei routers and switches.
• Troubleshoot ISP/WAN issues including latency, packet loss, routing, BGP flaps, link failures, bandwidth utilization, and reachability issues.
• Monitor network performance, alarms, interfaces, and service availability.
• Handle incidents and escalations and coordinate with ISPs, carriers, vendors, and enterprise customers.
• MX record, DNS records.
• Primary level knowledge of 4G and IoT networks.
• Prepare technical findings, incident reports, and RCA/RFO documentation.

Required Skills & Experience

• Hands-on experience in an ISP, Telecom, NOC, Managed Services, or Enterprise Network environment.
• Strong knowledge of Cisco SD-WAN (Viptela), FortiGate, Cisco, and Huawei technologies.
• Strong knowledge of BGP, OSPF, TCP/IP, VLAN, STP, NAT, ACL, QoS, and IPsec VPN.
• Experience troubleshooting Internet, MPLS/WAN, SD-WAN, routing, and network performance issues.
• Strong network troubleshooting, monitoring, incident management, and customer communication skills.
• Incident management, fault management, Enterprise NOC background for 24*7 support.
• Supporting onsite technician.
• Vendor and carrier management.