L2 Huawei Network Engineer

About the role

Resident engineers provide on-site monitoring, analysis, fault recovery, and maintenance support for Huawei Data Center Network and Campus Network environments. The role involves managing alarms, troubleshooting complex network incidents, performing routine inspections, assisting with changes, responding to customer requests, maintaining system backups, and updating configuration and asset information.

Key responsibilities

• Monitor alarms and analyse and handle abnormal alarms based on running status, capacity, performance, and logs
• Locate and rectify faults on site and quickly recover services to minimise impact
• Check running indicators, logs, performance, and basic configuration information based on inspection lists and clear alarms in a timely manner
• Assist in expanding, replacing, and repairing software and hardware based on customer requests and O&M requirements
• Respond to customer requests and provide support services including product use consultation, technical assistance, and service provisioning
• Formulate system backup policies, periodically back up and check configuration parameters, and quickly restore systems
• Update and maintain configuration information including product configuration, network topology, and infrastructure information
• Update and maintain asset information and regularly maintain asset ledgers or conduct stocktaking
• Support customer technical inquiries for Huawei Storage, Data Com, and DCS products
• Perform daily checks on storage status and inform customers of any issues

About you

• Huawei HCIP Datacom certification is mandatory
• Minimum 5 years of hands-on Data Communication/Network Engineering experience
• Strong hands-on experience in Huawei Data Center Network (DCN) and Campus Network environments
• Strong troubleshooting and implementation experience with VXLAN, EVPN and M-LAG
• Good knowledge of LAN/WAN technologies, routing, switching and network redundancy
• Proven experience in troubleshooting complex network incidents independently