L2 Implementation - Site Reliability Engineer

Roles & Responsibilities

This role will work along with a Project Manager and other team members to implement

HEAL Product for Implementation:

✓ Develop a deep understanding of HEAL suite and its capabilities

through training and hands-on experience.

✓ Understand & document client application landscape, infrastructure,

requirements and translate them to specific monitoring requirements.

✓ Prepare plan, scope document, hands-on implementation, and configuration of

HEAL to monitor and get sign-off from the client

✓ Ensure on time delivery of tasks and completion of HEAL implementation

milestones

Sustenance:

✓ Get details of applications in scope, infrastructure outages, pain points, analyse

the alerts/problems identified by HEAL to prepare a detailed Root Cause

Analysis report

✓ Provide insights to Client on changes, enhancements required in

their infrastructure based on analysis of HEAL alerts and fine tune

HEAL configuration.

✓ Track the issues in HEAL and interface with HEAL support team support

team for quick resolutions

✓ Manage the HEAL patches updates and upgrades on an ongoing basis

✓ Troubleshooting configuration/environment/application server issues.

✓ Lead regular meetings with clients and internal stakeholders.

✓ Provide feedback to engineering and product management team to improve

features of the product and packaging

✓ Conduct Performance Improvement Plan (PIP) review for in-scope applications

with respective end users for long-term application health improvement

✓ During system related incidents or outages, proactively participate in issue

troubleshooting call/meetings and assist in identifying root cause

Skill Requirement

❖ Must have 4+ years of experience, preferably a part of it in the IT Management

/ Application Performance Management area.

❖ Must have a minimum of 5 technologies experience in Oracle , MySQL,

WebSphere Application Server, JBoss, OpenSearch, Docker, Apache, IHS

server on AIX, Linux, and Windows Platforms.

❖ Should have at least 3 years experience in one of the Unix-based

operating systems - Linux, AIX, Solaris & HPUX

❖ Must be able to independently write and troubleshoot scripts in Shell / Bash /

Perl / SQL with Basic System Administrator skills (shell scripting/automation).

❖ Should be able to create and run basic database SQL queries or Stored

Procedures or Oracle Replication

❖ Should have good application troubleshooting knowledge along with basic

networking knowledge

❖ Must be able to gather requirements from customers and translate them into

clear SOW documents.

❖ Experience in Windows Server operating system and administration skills is an

added advantage.

Exposure to 1 or more of the following business domains (Must have had a client

in any of the domains, in the career history): Banking / E-commerce /

Manufacturing

Pay: Up to ₹2,500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your total experience (in yrs)?
• What is your Current CTC (In LPA)?
• What is your Expected CTC (in LPA)?
• What is your notice Period (in Days)?
• How many years of Software Product implementation experience do you have (in yrs)?
• Have you implemented "Heal" software product (YES/ NO)?

Work Location: In person