L2 Infra Engineer

Role & responsibilities

• Provide L2 technical support for servers, infrastructure, and data centre environments.
• Monitor and troubleshoot Windows/Linux servers, CPU, memory, disk, and system performance issues.
• Manage and troubleshoot VMware ESXi, vCenter, and virtual machines.
• Handle server installation, configuration, patching, upgrades, and maintenance.
• Troubleshoot DNS, DHCP, Active Directory, TCP/IP, and basic networking issues.
• Monitor NMS/EMS and infrastructure alerts and resolve incidents within defined SLAs.
• Manage storage, SAN, RAID, backup, and restore operations.
• Perform incident, problem, and change management as per ITIL processes.
• Support High Availability (HA), Disaster Recovery (DR), and BCP activities.
• Coordinate with L3 teams, OEMs, vendors, and other technical teams for complex issues.
• Maintain system documentation, incident reports, and operational records.
• Perform root cause analysis (RCA) for recurring infrastructure issues.
• Ensure infrastructure availability, security, and compliance as per organizational standards.
• Participate in UAT/ATP, preventive maintenance, and data centre operations.