L2 IT Technical Support

Responsible for handling more complex technical issues escalated by L1, including network and server troubleshooting, hardware and software diagnostics, system maintenance, data backup, cybersecurity concerns, and coordination with external IT vendors when necessary

What We're Looking For

• Bachelor’s degree in Computer Engineering, Computer Science, or IT
• 3–5+ years of experience in Technical Support, Field Engineering, Application Engineering, Systems Engineering, or a related technical role.
• Strong knowledge in CCTV Installation and Monitoring
• Strong understanding of networking fundamentals, including TCP/IP, routing, VPNs, LTE/5G connectivity, and device-to-cloud communications.
• Had hands-on experience in troubleshooting routers or similar enterprise-grade networking and connectivity equipment.
• Experienced configuring and supporting IoT devices, embedded systems, edge computing hardware, or similar platforms.
• Can effectively support technicians remotely.
• Strong analytical, diagnostic, and problem-solving skills with the ability to quickly isolate and resolve issues under time-sensitive conditions.
• Self-motivated and capable of working independently with minimal supervision in high-responsibility, mission-critical environments.

Work Schedule: Monday to Saturday from 8:00 am to 5:00 pm