L2 / L3 Application Support Engineer

Seeking an L2 / L3 Application Support Engineer with experience supporting business-critical enterprise applications in managed services environments. The role involves incident management, root cause analysis, production support, monitoring, troubleshooting, and ensuring high application availability and operational stability for clients.

Responsibilities

• Triage, investigate, and resolve L2 and L3 application incidents within defined SLA timelines.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Monitor application health, system performance, and production environments using monitoring tools.
• Maintain runbooks, support documentation, knowledge bases, and incident records.
• Coordinate with engineering, infrastructure, database, and vendor teams for escalated technical issues.
• Support deployment validation, release activities, and post-release monitoring.
• Troubleshoot application, database, API, and integration-related issues.
• Proactively identify risks, recurring incidents, and service improvement opportunities.
• Ensure adherence to ITIL processes, incident management practices, and operational standards.

Required Skills

Application Support Incident Management Root Cause Analysis ITIL SQL Monitoring Tools Production Support Troubleshooting Service Management Log Analysis API Support System Monitoring

Preferred Skills

• Experience supporting enterprise applications in production managed services environments.
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice.
• Understanding of application monitoring, alerting, and operational support workflows.
• Experience with Linux/Windows server environments, databases, or cloud platforms.
• Strong analytical, communication, and stakeholder coordination skills.
• Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant ITIL certifications and enterprise application support experience are a plus.

Neotechie

Neotechie delivers premium automation, software engineering, and managed support to accelerate enterprise outcomes-securely, reliably, and at scale.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.