L2 L3 Support-Coldfusion

Role: ColdFusion Application Support Specialist L2/L3

Experience: 3–8 Years
Function: Application / Production Support

Role Summary

We are looking for an experienced ColdFusion L2/L3 Application Support Specialist responsible for supporting and maintaining business-critical applications built on Adobe ColdFusion. The role requires strong production troubleshooting skills, incident ownership, root-cause analysis, application monitoring, database troubleshooting, and coordination across infrastructure, database, development, and business teams.

Key Responsibilities

• Provide L2/L3 production support for Adobe ColdFusion applications, ensuring application availability and stability.
• Own and resolve P1/P2/P3 incidents within defined SLA/OLA timelines, including participation in major incident calls.
• Troubleshoot application failures, performance degradation, connectivity issues, scheduled-job failures, integration errors, and data-related incidents.
• Analyze ColdFusion, application, web server, and database logs to identify root causes.
• Perform Root Cause Analysis (RCA) for critical and recurring incidents and drive corrective/preventive actions.
• Troubleshoot and optimize SQL queries, stored procedures, database connections, and data-processing issues.
• Perform minor CFML/ColdFusion code fixes, configuration changes, patches, and production defect remediation.
• Monitor application health, interfaces, batch processes, scheduled jobs, server resources, and production alerts.
• Support deployment and release activities, including pre-deployment checks, implementation, smoke testing, validation, and rollback.
• Coordinate with development, infrastructure, DBA, network, security, and third-party teams for complex issue resolution.
• Manage incidents, problems, service requests, and changes in accordance with ITIL processes.
• Maintain support documentation, SOPs, troubleshooting guides, known-error records, and knowledge-base articles.
• Identify opportunities for automation, monitoring improvements, and reduction of recurring incidents.
• Participate in on-call or shift-based support as required.

Required Technical Skills

• Strong hands-on experience with Adobe ColdFusion / CFML and troubleshooting ColdFusion applications.
• Good understanding of ColdFusion components (CFCs), templates, session/application management, scheduled tasks, data sources, and error handling.
• Strong SQL and database troubleshooting skills with SQL Server, Oracle, MySQL, or similar RDBMS.
• Experience with IIS/Apache, HTTP/HTTPS, web application architecture, and application/server logs.
• Working knowledge of HTML, JavaScript, REST/SOAP APIs, JSON/XML, and application integrations.
• Experience with production monitoring, alerting, debugging, and performance troubleshooting.
• Knowledge of Incident, Problem, Change, Release, and Major Incident Management processes.
• Experience with ServiceNow, source-control systems, and deployment/CI-CD tools.

Preferred Skills

Experience with legacy ColdFusion applications, ColdFusion upgrades/migrations, security remediation, performance tuning, Windows/Linux environments, scripting/automation, and AWS/Azure would be advantageous.

Key Competencies

Strong analytical and problem-solving skills | Production-support mindset | Incident ownership | Ability to troubleshoot under pressure | Effective stakeholder communication | Cross-team collaboration | Documentation discipline | Focus on service stability and continuous improvement