L2 /NOC Engineer

L2 / NOC Engineer

Location: Onsite – BGC, Taguig
Shift: Night Shift / EST Schedule

Job Summary

Provide Level 2 technical support and NOC operations for client environments, troubleshooting Windows, Active Directory, servers, networks, firewalls, and infrastructure while ensuring timely incident resolution and system availability.

Key Responsibilities

• Provide L2 technical support for Windows, Active Directory, servers, and network infrastructure.
• Monitor and respond to alerts, incidents, and system performance issues.
• Troubleshoot Windows Server and workstation issues.
• Administer and troubleshoot Active Directory, including user accounts, groups, permissions, GPO, and authentication issues.
• Troubleshoot DNS, DHCP, TCP/IP, VLANs, VPN, and network connectivity.
• Configure and troubleshoot switches, routers, firewalls, and wireless infrastructure.
• Support technologies such as Cisco, Fortinet, and Cisco Meraki.
• Perform server and infrastructure monitoring and basic maintenance.
• Conduct root-cause analysis and implement appropriate remediation.
• Handle escalated tickets from L1 Service Desk teams.
• Escalate complex issues to L3 or specialized engineering teams when required.
• Document incidents, troubleshooting steps, changes, and resolutions accurately.
• Follow ITIL-based incident, problem, and change management processes.
• Participate in scheduled maintenance and after-hours troubleshooting.

Qualifications

• At least 2–3 years of experience in NOC, L2 IT Support, Systems Administration, Network Support, or a similar role.
• Hands-on experience with Windows and Active Directory.
• Strong troubleshooting knowledge of Windows Server, AD, DNS, and DHCP.
• Working knowledge of networking concepts including TCP/IP, VLANs, routing, switching, and VPN.
• Experience with Cisco, Fortinet, or Cisco Meraki is preferred.
• Experience with monitoring and ITSM/ticketing platforms.
• Strong analytical and problem-solving skills.
• Good English communication skills, both verbal and written.
• Willing to work onsite in BGC, Taguig, on a night shift aligned with EST hours.

Why Join IT By Design?

• Career Growth – Build advanced Windows, AD, networking, and infrastructure skills with opportunities to progress.
• Global Exposure – Support international MSP clients and enterprise IT environments.
• Competitive Benefits – Day 1 HMO, life insurance, pet insurance, night differential, and WFO allowance.