L2 Onsite IT Support & Network Support Engineer

🚀 WE’RE HIRING | L2 ONSITE IT SUPPORT & NETWORK SUPPORT ENGINEER

📍 Experience: 5–10 Years

💼 Role: L2 Onsite IT & Network Support Engineer

🛠️ Domain: IT Infrastructure | Network Support | End-User Computing

📍 Location: Tokyo West, Japan 🇯🇵

🔹Role Overview

We are seeking an experienced L2 Onsite IT & Network Support Engineer to provide onsite field support, end-user computing support, network infrastructure assistance, device management, and IT asset management. The engineer will serve as a primary point of contact for onsite IT support and work closely with L3 engineers, vendors, and relevant technical teams to troubleshoot and resolve technical issues.

🔹 Key Responsibilities:

• Provide onsite L2 IT support and serve as the primary point of contact for end users.
• Troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose wired network, Wi-Fi, internet, and connectivity issues.
• Support network switches, ports, cabling, patching, and basic network diagnostics.
• Monitor infrastructure alerts and perform initial troubleshooting.
• Assist L3 engineers with log collection, packet captures, and onsite technical support.
• Manage device deployment, configuration, provisioning, upgrades, and break/fix activities.
• Support Microsoft Intune for laptop and mobile device management.
• Perform endpoint patching, firmware updates, and vulnerability remediation.
• Maintain IT asset inventory, hardware tracking, device lifecycle, and stock records.
• Assist with user account creation, access permissions, and security group management.
• Log, track, and resolve incidents through ITSM ticketing tools.
• Coordinate with L3 teams, vendors, and technical teams for complex issue resolution.
• Maintain technical documentation, knowledge articles, and infrastructure records.
• Follow IT security standards, approved procedures, and change management policies.

🔹 Required Skills:

• 5–10 years of experience providing onsite field support services.
• Strong L2 IT support experience.
• Experience supporting desktops, laptops, mobile devices, printers, and peripherals.
• Hands-on experience troubleshooting wired, Wi-Fi, internet, and general network connectivity issues.
• Experience with network cabling, patching, switches, ports, and basic network diagnostics.
• Experience with endpoint management, patching, vulnerability management, and device provisioning.
• Experience working with Intune for managed laptops and mobile devices.
• Experience using an ITSM platform for ticket logging and incident management.
• Ability to work effectively with L3 engineers, vendors, and other technical teams.
• Strong onsite troubleshooting and end-user support capabilities.

📩 Interested candidates? Share your updated resume via DM.

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