L2 Onsite Support

该职位来源于猎聘 Responsibilities and Duties:

• Serve as the first point of contact for employees seeking technical assistance.
• Determine the best solution based on the issue and details provided by customers.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Qualifications:
• Bachelor degree and above
• Proven experience as a helpdesk technician
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Can communicate in English.
• Excellent communication skills.