L2 Operation & Support Engineer

As an DevOps Engineer for the Thales CDI/MCS products On-Demand Connectivity (ODC) and eUICC IoT Manager(eIM), you will apply software engineering skills to build, maintain, support and optimize mission-critical, cloud-native systems and applications. You will play a pivotal role in ensuring our ODC &eIM solutions are reliable, scalable, and performant.

Job Responsibilities

• Infrastructure & Automation: Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles. Maintain robust CI/CD pipelines using GitLab.
• Cloud Operations: Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
• System Reliability: Take ownership of production systems with a "you build it, you run it" mindset. Manage real-time system monitoring, observability, and incident response to meet strict SLA commitments.
• Integration & Support: Act as a technical bridge between development, validation, and customers. The team will be working on 24/7 onsite shifts to provide operational support and participate in high impact Change Advisory Board (CAB) reviews.
• Documentation: Prepare technical documentation, customer acceptance plans, and operational readiness reviews to drive continuous process improvement.
• Team Collaboration: Contribute to team growth through knowledge sharing, technical training, and continuous process improvement.

Desired Candidate Profile

• Education : Degree in Computer Science or a related discipline.
• Experience : 4+ years in systems administration, solutions delivery, or integration engineering. Experience with support & operations of highly critical productions systems and Understanding of ITSM processes (incident, Change, Problem, SLA's...) required.
• Cloud & Orchestration : Advance experience in public cloud (preferably GCP) , Kubernetes , and container orchestration along with GitLab, CI/ID, Vaults.
• Automation & Scripting : Autonomous in Bash, Python, or Perl . Experience with Terraform , Helm . Advanced Linux experience (minimum 3 years). Strong understanding of networking ( IPv4, Subnetting, TCP/IP, packet routing ). Deep knowledge of HTTP(S), SOAP, and REST APIs . Strong proficiency in Apache, SSL/TLS/mTLS .
• Databases : Hands-on experience in Cassandra and MySQL .
• Telecom Domain (Preferred) : Experience with eSIM technologies (e.g., SGP22/32 ) and telecommunications infrastructure.
• Development: A background in Java is highly preferred.
• Behavior Competencies
  • Mindset: Customer-oriented, self-starter, analytical, and an excellent team player.
  • Communication: Strong communicator capable of managing conflicts in a fast-paced environment.
  • Adaptability: Quick learner, flexible with hours, and ready to participate onsite in 24/7 team support to ensure system resilience.