L2 Payments Card Support Engineer / Analyst

Job Description: L2 Card Payments Support Engineer / Analyst (2-3 Years Experience)

Position: L2 Payments Card Support Engineer / Analyst

Experience: 2+ Years

Location: Poland (Kraków)

Employment Type: Full-Time

Resource : Resource possesses excellent English communication skills, a stable career history, and a proven track record of reliability and commitment.

Role Summary

We are seeking a Payments Card Support Engineer/Analyst with 1+ years of experience in production support and payment systems. The ideal candidate should have hands-on experience supporting card payment applications, incident management, troubleshooting transaction issues, and working with payment networks and banking systems.

Key Responsibilities

• Provide L1/L2 application and production support for card payment platforms.
• Monitor payment transactions and system health to ensure SLA compliance.
• Investigate and resolve payment-related incidents, defects, and service requests.
• Analyze transaction failures and coordinate with internal teams and external partners for resolution.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support day-to-day operations for card issuing, acquiring, payment gateway, and authorization systems.
• Participate in incident management, problem management, and change management activities.
• Work closely with development, infrastructure, and business teams to ensure service stability.
• Prepare operational reports and maintain support documentation.

Required Skills

• 1+ years of experience in Card Payments Production/Application Support.
• Working knowledge of:
• Visa & Mastercard processing
• Card Issuing and Acquiring
• Payment Gateways
• Authorization and Settlement processes
• Chargebacks and Disputes
• Transaction Lifecycle Management
• Understanding of ISO 8583 message formats.
• Experience in incident management and troubleshooting production issues.
• Knowledge of SQL for data analysis and troubleshooting.
• Familiarity with monitoring and ticketing tools (ServiceNow, Jira, Splunk, Dynatrace, AppDynamics, etc.).
• Good understanding of Linux/Unix environments.
• Strong analytical and problem-solving skills.

Preferred Skills

• Exposure to SWIFT and banking payment systems.
• Knowledge of fraud management and risk monitoring.
• Experience supporting high-volume payment processing systems.
• Understanding of ITIL processes and production support best practices.
• Ability to work in rotational shifts and on-call support environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant certifications in Payments, ITIL, Visa, Mastercard, or Banking domains are an added advantage.

Key Competencies

• Incident & Problem Management
• Stakeholder Communication
• Production Support
• Payment Operations
• Root Cause Analysis
• Customer Focus
• Team Collaboration

Experience Level: 2+ Years

Domain: Card Payments / Banking / Financial Services

Support Level: L2 Production Support / Application Support