L2 - Production Support

GForce Consulting Solutions is looking for L2 - Production Support to join our dynamic team and embark on a rewarding career journey

• As an L2 - Production Support Engineer at [Company Name], you will be responsible for ensuring the stability, availability, and performance of production systems and applications
• Your role involves providing second-level support, troubleshooting issues, and collaborating with cross-functional teams to resolve incidents
• The ideal cndidate will have a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced environment

Key Responsibilities:

• Incident Management:Respond to and resolve incidents reported by L1 support or automated monitoring tools
• Investigate, diagnose, and troubleshoot production issues to minimize downtime
• Technical Support:Provide second-level support for applications, systems, and infrastructure
• Collaborate with L3 support and development teams to resolve complex technical issues
• Monitoring and Alerting:Monitor production systems and applications to proactively identify and address potential issues
• Configure and manage alerting systems to ensure timely response to incidents
• Documentation:Create and maintain documentation related to incident resolution procedures, known issues, and troubleshooting guides
• Contribute to knowledge base articles for L1 support and end-users
• Communication:Communicate effectively with internal teams and stakeholders regarding incident status, resolution timelines, and preventive measures
• Escalate critical issues to appropriate teams for prompt resolution
• Continuous Improvement:Identify opportunities for process improvement to enhance the efficiency of incident response and resolution
• Participate in post-incident reviews to analyze root causes and implement preventive measures
• Collaboration:Work closely with development, QA, and infrastructure teams to understand application architectures and dependencies
• Collaborate with L1 support to provide training and knowledge transfer