L2 Production Support Engineer

L2 Production Support Engineer

Location: Bangalore
Shift Timing: 4:00 AM - 12:00 PM IST
Experience: 5-10 Years

Key Responsibilities

• Provide L2 production support for business-critical applications and services.
• Monitor application health, troubleshoot incidents, perform root cause analysis, and ensure timely resolution.
• Manage and maintain Windows servers, SQL databases, and batch scheduling processes.
• Work with monitoring tools such as Splunk and SCOM to identify and resolve system issues proactively.
• Handle incident, problem, and change management activities through ServiceNow/ITSM processes.
• Collaborate with development, infrastructure, and business teams to ensure system stability and performance.

Mandatory Skills

• Strong experience in L2 Production Support
• Windows Administration
• SQL
• Monitoring tools (Splunk, SCOM)
• Job scheduling tools (Control-M or equivalent)
• Incident & Problem Management
• ITSM/ServiceNow
• Ability to work in Australia business hours (4 AM - 12 PM IST)

Good to Have

• Payments / Acquiring domain experience
• AWS S3
• Automation scripting (PowerShell, Python, Shell, etc.)
• PCI-DSS knowledge
• SAP BODS

Preferred Candidate: Strong troubleshooting mindset, excellent communication skills, and experience supporting high-availability production environments.