L2 Production Support Engineer

Team provides reliable, secure and customer centric IT Operations. Coordination and steering will be one of your main tasks when operating your application portfolio. Delegation and escalation are sometimes required to drive things forward and solve issues. Your main tasks are:Tasks

• Strong IT background
• L0/L2 Support for applications
• Keep overview of systems, processes, and infrastructure in a multi-provider setup.
• Look for continuous improvement.
• Anticipate and track operational risks and provide solutions.
• Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.
• Having good exposure to work with third party vendors/ service providers to ensure minimum impact on the applications and infrastructure
• Collaborate and consult in projects with focus on ITCM, observability, and a smooth transition into operations.
• Perform administrative tasks such as costs control and manage contracts, SLAs, and KPIs.
• Establish and maintain relationships with internal business users and external providers.
• Keep current with industry regulations and emerging technologies.
• Multiple one-week on-call shifts distributed across the year.

Requirements

• Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience.
• Solid know-how and experience in basic infrastructure, client/server technologies, databases, webservices, Windows Services, Cloud and IT Security.
• Working knowledge in Linux Commands
• Basic know-how and experience in observability. Working knowledge in check mk, Grafana, Atlassian Tool - JIRA knowledge
• Very good analytical and problem-solving skills.
• Right mindset to learn and understand how interfaces are working
• Fluent in English, German is an advantage.
• Good communication skills.
• Flexible, able to work independently and under pressure.
• ITIL V3 or V4 foundation.
• Strong team player.