L2 Support - Associate

Location: Bangalore
Shift: Rotational (24x7 Support)

Role Overview

We are seeking a highly skilled and hands-on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application, database, middleware, messaging, monitoring, and infrastructure layers. This role requires ownership of production incidents, problem resolution, operational stability, and continuous service improvement in a fast-paced environment.

Candidate Profile

Looking for a technically strong L2 Support Engineer with hands-on expertise in Tomcat, SQL, Dynatrace, Splunk, MQ, Kafka, APIs, XML/XSD, ITIL processes, vulnerability remediation, control testing fixes, DR exercises, and production environment management. The candidate should be capable of independently troubleshooting complex production issues and driving resolution with minimal supervision.

Key Responsibilities

• Provide L2 production support for business-critical applications.
• Investigate and resolve production incidents within agreed SLAs.
• Perform end-to-end transaction tracing and Root Cause Analysis (RCA).
• Support and drive recovery during Major Incidents (P1/P2).
• Troubleshoot application, database, API, messaging, and integration-related issues.
• Work closely with Development, Infrastructure, DBA, Middleware, Security, and Business teams.
• Support production releases, deployments, change implementation, and post-release validation.
• Monitor application health and proactively identify stability, performance, and capacity issues.
• Develop and maintain operational dashboards, alerts, and support documentation.
• Drive automation, resiliency, observability, and continuous service improvement initiatives.
• Participate in Disaster Recovery (DR) exercises, failover testing, and production readiness activities.
• Support vulnerability remediation, audit findings, control testing fixes, and compliance-related activities.

Mandatory Skills

• Application & Middleware
• Strong experience supporting Java/Tomcat-based applications in Production.
• Strong troubleshooting skills across application, middleware, and infrastructure layers.
• Database
• Strong MSSQL/SQL skills with experience in query analysis, performance troubleshooting, and data validation.
• Monitoring & Observability
• Hands-on experience with Dynatrace for application monitoring, performance analysis, transaction tracing, and dashboard development.
• Hands-on experience with Splunk for log analysis, SPL query development, dashboard creation, and alerting.
• Messaging & Integration
• Strong experience with IBM MQ troubleshooting and message flow analysis.
• Experience supporting Kafka producers, consumers, topics, and lag monitoring.
• Strong understanding of REST/SOAP APIs and integration troubleshooting.
• Strong experience with XML/XSD validation, schema analysis, and interface troubleshooting.
• Automation & Infrastructure
• Windows Server support experience.
• PowerShell scripting knowledge.
• Basic understanding of networking and connectivity troubleshooting.
• Service Management
• Strong Incident Management, Problem Management, and Change Management experience.
• Good understanding of ITIL processes and Major Incident Management.
• Experience handling P1/P2 incidents in a Production Support environment.
• Security & Operational Readiness
• Experience in vulnerability remediation and security compliance activities.
• Experience supporting audit/control testing remediation activities.
• Participation in DR drills, application recovery testing, and operational readiness reviews.

Experience Required

• 5+ years of Application/Production Support experience.
• Experience supporting highly integrated enterprise applications.
• Strong troubleshooting and analytical skills.
• Experience working in a 24x7 production support environment.
• Banking/Financial Services experience is preferred but not mandatory.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full-time position located in Bangalore with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

 

Our 3 offerings are:

·        Managed Services

·        Consulting & Solutions

·        Technology

 

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita

Delta Capita India is a Great Place to Work Certified Organization. Please refer to DC GPTW