L2 Support Engineer

Skills:

• SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java,
• Job TitleL2 Support Engineer
• Experience3 to 5 Years
• LocationThane
• Job TypeFull-time
• We are looking for a skilled L2 Support Engineer with 3 to 4 years of experience to join our dynamic team in Thane
• The ideal candidate should have strong expertise in Java, JSP, Spring Boot, Hibernate, and JPA along with experience in handling application support and troubleshooting.
• Key Responsibilities
• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC.
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker.
• Handle database-related issues and queries on MS-SQL and PostgreSQL.
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.
• Required Skills & Qualifications
• 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC.
• Proficiency in working with Kafka for event-driven applications.
• Hands-on experience with Docker and Tomcat for deployment and application management.
• Strong knowledge of databases like MS-SQL and PostgreSQL.
• Experience in Git for version control and Agile methodologies using JIRA.
• Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
• Ability to work in a fast-paced environment and collaborate with different teams.
• Preferred Qualifications
• Experience with monitoring tools and performance optimization techniques.
• Understanding of cloud-based deployment and microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.
• If you are passionate about application support and looking for an opportunity to work in a dynamic and innovative environment, we would love to hear from you!
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