L2 Support Engineer

Hiring: L2 Support Engineer | Chennai

We are looking for an experienced L2 Support Engineer with 46 years of experience to work at a client location in Chennai.

Experience: 4–6 Years
Location: Chennai – Client Location
Interview: Client Round – Face-to-Face (F2F)
Shift: General shift with flexibility to support shifts, weekends & holidays when required
Certification: Must be certified in API, ACE, or OpenShift

Key Responsibilities:

• Support, monitor and guide the L1 team
• Perform in-depth incident and issue analysis and provide solutions
• Coordinate with application, server, storage, security, network teams and vendors
• Support DR readiness, failover testing and recovery procedures
• Raise, track and manage vendor support cases and escalations
• Install, configure and upgrade platform components
• Define and validate monitoring parameters
• Handle configuration/data migration during upgrades
• Maintain runbooks, SOPs and operational documentation
• Support audits, compliance, SLA/KPI reporting and change management
• Take over complex L1 activities when required to ensure platform uptime and service availability

AI Platform Responsibilities:

• AI Provider Configuration
• Catalogue & Product Management
• Token Limit Policy Management
• AI Analytics & Reporting
• Troubleshooting Provider Authentication Failures