L2 Support Engineer

About the role

As a L2 Support Engineer, you will provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions. You will collaborate with customers to understand their needs and ensure successful support and usage of solutions, work with third party vendors to support product integration, and contribute to the HIS Division's business objectives. You will participate in a team providing high-level cohesive technical service, engage in functional and user acceptance testing, and ensure client success through impactful presentations, guides, and onsite meetings.

Key responsibilities

• Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborate with customers to understand their needs and ensure successful support and usage of solutions
• Collaborate with third party vendors to successfully support the integration of products with other systems
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division's Business plan
• Participate with a team of professionals in providing high level cohesive technical service
• Participate in functional and user acceptance testing
• Understand customer needs and ensure client success through impactful presentations, guides, and onsite meetings
• Attend kick-off meetings for new projects and stay involved with the implementation process to familiarise with stakeholders, solution footprint and project dynamics

About you

• Bachelor's Degree or higher AND at least two (2) years of technical support or technical implementation experience, OR High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience
• Experience communicating at C Suite level down to front line customers
• Effective listening, problem solving and critical thinking skills
• Ability to manage and resolve conflict with a problem solving mindset and customer-oriented approach
• System operations, including monitoring, reporting, and troubleshooting
• Professional verbal and written communication skills
• Excellent analytical, organisational, interpersonal, and time management skills
• Highly motivated and dedicated to the goals of the overall organisation
• Capable of maintaining effective and professional customer relations in a fast-paced environment
• Team player with ability to work independently within a team of professionals

About us

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

Benefits

Solventum offers many programs to help you live your best life – both physically and financially.