L2 Support Engineer

We are looking for an experienced L2 Support Engineer with strong hands-on knowledge of Cisco networking devices and Windows/Linux servers. The candidate will be responsible for troubleshooting network and server issues, monitoring infrastructure, resolving escalated L1 incidents, and ensuring the availability and performance of IT infrastructure.

Key Responsibilities

• Provide L2 technical support for network and server-related incidents.
• Troubleshoot and maintain Cisco switches, routers, and other network devices.
• Configure and troubleshoot VLAN, Trunk, STP, EtherChannel, Routing and DHCP.
• Good understanding of TCP/IP, DNS, DHCP, NAT, VPN and LAN/WAN.
• Troubleshoot connectivity, packet loss, latency and network performance issues.
• Perform configuration and troubleshooting using Cisco IOS/CLI.
• Monitor network and server health using monitoring tools.
• Troubleshoot Windows Server and Linux Server issues.
• Handle Active Directory, DNS, DHCP, Group Policy and user-related issues.
• Monitor server CPU, memory, disk space and system performance.
• Perform server backup, patching and basic maintenance activities.
• Escalate complex issues to L3 teams/vendors when required.
• Maintain incident records, technical documentation and troubleshooting procedures.
• Participate in scheduled maintenance and infrastructure upgrades.

Required Technical Skills

Networking – Cisco

• Cisco Routers & Switches
• VLAN & Trunking
• STP/RSTP
• EtherChannel
• Static & Dynamic Routing
• OSPF/EIGRP knowledge
• DHCP/DNS
• NAT
• VPN
• TCP/IP
• Network troubleshooting
• Cisco IOS/CLI

Server

• Windows Server 2016/2019/2022
• Active Directory
• DNS & DHCP
• Group Policy
• File/Print Services
• Windows Server troubleshooting
• Basic Linux administration
• Server monitoring and performance troubleshooting
• Backup and patch management

Desired Skills

• ITIL/ITSM knowledge
• Knowledge of VMware/Hyper-V
• Experience with network/server monitoring tools
• Good documentation skills
• Strong troubleshooting and analytical skills
• Good communication and customer-handling skills
• Ability to work in shifts/on-call support if required

Educational Qualification

• B.Tech/B.E./BCA/MCA/B.Sc. IT/Computer Science or equivalent.
• CCNA certification is preferred.
• MCSE/MCSA/Windows Server/Linux certifications are an advantage.

Pay: ₹352,014.16 - ₹467,217.03 per year

Benefits:

• Internet reimbursement

Education:

• Bachelor's (Preferred)

Experience:

• IP networking: 1 year (Required)
• Routing protocols: 1 year (Required)
• Microsoft Windows Server: 1 year (Required)
• VPN: 1 year (Required)
• Network engineering: 1 year (Required)

Location:

• Mumbai, Maharashtra 400019 (Required)

Work Location: In person