Abacus Service
L2-Support Engineer
Skills
9 days ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹400,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Interested candidates can send there profile to [email protected]
Or Call me on 8522869632
Experience: 2–3 years in IT operations, monitoring or service desk support
Responsibilities:
Monitor infrastructure, applications and cloud services 24x7.
Triage T1 tickets and resolve them using SOPs.
Route and escalate tickets to the right resolver groups.
Fulfil service requests that are not auto-resolved.
Participate in shift handovers and support operational reporting.
Required skills:
Basic Windows/Linux administration.
Exposure to monitoring tools (Dynatrace, OBM or similar).
ServiceNow ticketing; clear written communication.
Preferred certifications: ITIL v4 Foundation, AZ-900 or equivalent.
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