L2 Support Engineer - Java

L2 Support Engineer:

What You Will Be Doing

• Provide L2 application support for SDLC infrastructure and DevOps toolchains.
• Monitor, troubleshoot, and resolve issues across Linux-based distributed environments.
• Support and maintain CI/CD pipelines, build and deployment processes.
• Manage and troubleshoot DevOps dependencies including code repositories, builds, packages, and distribution mechanisms.
• Support configuration management platforms such as Chef, Puppet, and Ansible.
• Work with job scheduling tools such as AutoSys and CRON.
• Support web/application servers including Apache and Tomcat.
• Manage and troubleshoot databases and cloud environments (public/private cloud).
• Collaborate with global teams to ensure platform stability and operational excellence.
• Participate in rotational shift support and handle multiple priorities in a fast-paced environment.
• Continuously identify opportunities for operational improvement and automation.

What Are We Looking For

• Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or related field.

• 6 to 9 years of experience supporting SDLC, DevOps platforms, and Linux environments.

• Technical Skills

• Strong Linux administration and troubleshooting skills.

• Proficiency in scripting/development using Java or Python.

• Experience with:

• AutoSys, CRON, or other job scheduling systems

• NIS

• Apache and Tomcat

• Relational databases (DB2, MS SQL Server, Oracle, Sybase)

• Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments)

• Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

• Strong understanding of:

• SDLC processes

• Version control tools (CVS, SVN, Git)

• Build and deployment tools (Maven, GitLab, Jenkins, Docker)

• Knowledge of DevOps ecosystem including code reviews, build management, repositories, packaging, and software distribution.

• Experience with configuration management tools such as Chef, Puppet, or Ansible.

• Familiarity with scripting/configuration languages such as Groovy, Go, JSON, YAML, or INI.

• Behavioural Competencies

• Strong analytical and troubleshooting skills.

• Excellent verbal and written communication skills.

• Ability to multitask in a high-pressure production support environment.

• Strong problem-solving mindset with a proactive "can-do" attitude.

• Willingness to work in rotational shifts.

• Nice to Have

• Experience supporting large-scale environments with 10,000+ servers.

• Experience supporting multiple applications/platforms simultaneously.

• ITIL and ITSM knowledge or certification.

• Experience working in global client-facing support organizations.

• Prior experience collaborating with geographically distributed teams.

• Experience supporting applications within a Financial Services or Banking institution.