L2 Support OCP Support & Platform Engineering

Call for motivated professionals to join our OpenShift Container Platform (OCP) Operations Team as first-level support. This team is essential to maintaining the stability and performance of OpenShift clusters that power key business systems. As part of a tiered support structure (L1, L2, L3), the role is focused on day-to-day operational tasks, continuous monitoring, initial incident handling, and supporting ongoing maintenance activities.

Your work will directly impact the reliability of containerized services that are critical to enterprise functions, ensuring a secure, scalable, and highly available platform.

Responsibilities

• Diagnose and Resolve Platform Issues: Troubleshoot problems affecting workloads, Persistent Volume Claims (PVCs), ingress traffic, service endpoints, and image registries to ensure smooth operations.
• Apply Configuration Updates: Use tools like YAML, Helm, or Kustomize to implement changes across the platform in a consistent and reliable manner.
• Cluster Maintenance and Upgrades: Handle the upkeep of Operators, carry out OpenShift cluster upgrades, and perform post-update checks to confirm platform stability.
• Support CI/CD and DevOps Teams: Collaborate closely with development teams to identify and fix issues in build and deployment pipelines.
• Namespace and Access Management: Oversee and automate tasks like namespace creation, access control (RBAC), and applying network security rules (NetworkPolicies).
• Monitor System Health: Manage logging, monitoring, and alert systems such as Prometheus, EFK (Elasticsearch, Fluentd, Kibana), and Grafana to proactively identify issues.
• Plan and Participate in Maintenance Cycles: Contribute to change request (CR) planning, patching schedules, and coordinate downtime and recovery procedures when needed.

No. of Resources: 5

Role Focus: Advanced Troubleshooting, Change Management, Automation Technology: IT

Job Type: Contractual (12 Months and Auto renewal for good performer)

Job Location: Gurgaon

Work Mode: Onsite

Experience: 3 to 6 Years

Work Shift: 24x7 Rotational Coverage On-call Support

Salary: Competitive

Relocation Expense: No