L2 Support - SailPoint

仕事内容:

Req Technology Consulting

About Us

Founded in 2008 with a core expertise in database technologies, Req Technology Consulting, has grown into a premier technology consulting firm specializing in cloud, data, and AI solutions. Highly recognized for our technical excellence—including being named one of the "25 Most Promising Oracle Solution Providers" by APAC CIO Outlook—we partner with clients across industries to design, build, and operate scalable, secure, and data-driven platforms. Today, we leverage this strong infrastructure foundation to drive continuous innovation, helping organizations modernize their digital ecosystems and maximize the value of their data.

We foster a collaborative and inclusive work environment where continuous learning, technical mastery, and creative innovation are deeply encouraged. As we aggressively expand our capabilities into data analytics and cutting-edge AI fields for our business, we are looking for talented professionals who are passionate about working with the latest technologies, solving complex business challenges, and building the next generation of intelligent systems.

• Provide Level 2 support for the SailPoint platform and its integrations.
• Investigate, troubleshoot, and resolve SailPoint-related issues and access management requests within agreed SLAs.
• Monitor SailPoint jobs, workflows, connectors, and overall platform health to ensure service availability and stability.
• Perform root cause analysis for recurring incidents and implement corrective and preventive actions.
• Participate in system upgrades, patch deployments, release activities, and post-implementation support.
• Ensure compliance with security policies, operational standards, and governance requirements.
• Prepare and support audit, compliance, and regulatory reporting requirements.
• Coordinate with business users, vendors, and technical teams to ensure timely resolution of issues and escalation items.
• Communicate incidents, business impacts, risks, workarounds, and resolution status to relevant stakeholders.
• Provide high-quality technical and functional support while maintaining strong stakeholder relationships and customer service standards.
• Maintain operational documentation, SOPs, knowledge repositories, and support procedures.
• Identify opportunities for process improvement, automation, and service optimization.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities.
• Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience in application support within the Corporate Banking or Financial Services industry.
• Good understanding of security and compliance requirements related to access governance.
• Strong stakeholder management and vendor coordination skills.
• Ability to work in a fast-paced support environment with SLA commitments.
• Preferred Skills and Experience:
• Hands-on experience supporting SailPoint connectors and integrations.
• Experience with application onboarding, account aggregation, and identity synchronization processes.
• Experience supporting audits and compliance reviews.
• SailPoint certification is an advantage.

Preferred Skills and Experience

• Hands-on experience supporting SailPoint connectors and integrations.
• Experience with application onboarding, account aggregation, and identity synchronization processes.
• Experience supporting audits and compliance reviews.
• SailPoint certification is an advantage.

Job Types: Full-time, Contract renewal

Benefits:

• Health insurance
• Professional development
• Promotion to permanent employee

License/Certification:

• work authorization in Singapore WITHOUT COMPANY SPONSORSHIP (Required)