L2 System Technical Support Engineer

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

Open to 2027 graduating students：

Job Responsibilities

• System Troubleshooting and Closed-Loop Incident Management: Responsible for fault analysis and resolution of the company's proprietary systems (WES, RMS, IOP, etc.). Establish issue tracking mechanisms and drive closed-loop management from issue discovery to resolution. Continuously optimize system performance
• Business Operations Support: Develop deep understanding of customer business scenarios. Support business operations process optimization and efficiency improvement. Proactively identify potential risks and provide improvement recommendations to continuously enhance customer satisfaction
• Knowledge Management and Customer Enablement: Systematically document issues and solutions, building and maintaining a system knowledge base. Deliver system training and enablement to customers, enhancing their understanding of the systems and their independent operational capabilities
• Cross-Functional Collaboration: Work closely with R&D, product, and implementation teams to drive rapid issue localization and resolution, ensuring stable system operation

Job Requirements

• Education & Major: Bachelor's degree or above in Computer Science, Software Engineering, Information Management, Automation, Logistics Engineering, or related fields
• Technical Skills: Solid foundation in databases (SQL queries) and familiarity with basic Linux operations. Programming experience (Java, Python, Shell, etc.) is preferred
• Problem Analysis Ability: Clear logical thinking with strong problem analysis and troubleshooting capabilities. Able to quickly identify root causes from complex scenarios
• Communication Skills: Strong verbal and written communication skills. Able to translate technical issues into language easily understood by customers
• Language Proficiency: Native-level Chinese. English as a working language — proficient in reading and writing, with conversational ability for routine work communication

Preferred Qualifications

• Internship experience in technical support or operations at an internet/technology company
• Familiarity with the warehouse logistics industry or WMS, WCS, RMS, and other warehouse management systems
• Data analysis capability — able to use tools such as Excel or Python for data mining and report analysis
• Experience in customer training or technical documentation writing
• Fluent spoken English, capable of supporting overseas customers (AP, EU, and US regions)
• Knowledge of the ITIL service management framework or experience using ITSM tools